Level 2 update:
As NZ has made the move to Level 2 we remain able to dispatch all orders and will be doing so daily. .
Our courier services are under increased pressure so please be patient if your order is delayed.
Rest assured we are adhering to all government safety measures to ensure the health of our customers, couriers and team members. We thank you so much for your continued support and understanding.
Keep staying safe and well xx
Shipping is FREE on all orders over $50! For anything under $50 the shipping rate will be calculated at checkout.
We try our hardest to get your orders to you as quickly as possible. Please allow 1-2 working days for the arrival of your order and additional time if you live rurally. Note, orders received after 2pm will be sent the next business day.
Want your item ASAP?
We offer $15 same day delivery for couriers around Auckland CBD area on orders $50+. Please get in touch and we will work as hard as possible to make it happen. Only available on orders placed before 12pm noon.
Shipping is FREE on all orders over $100NZD! For anything under $100NZD the shipping rate will be calculated at checkout.
Please allow 3-5 extra working days for delivery if you live outside of major cities.
REST OF THE WORLD
We’d love to see our beautiful NZ clothing go to good homes all around the world! Shipping is $30NZD on all orders outside of NZ and AU. You will be asked to enter your location at checkout.
Please allow up to 10 business days for delivery. A confirmation email with tracking details will be sent to you once your order has been processed.
Duties & taxes – Please note we are not liable for any duties or taxes that may be incurred upon arrival into your selected location.
Note: The above delivery timeframes are once your order has been processed and dispatched by us. Generally, allow 24hrs for order confirmation, processing and dispatch.
Items purchased from Society NZ are eligible to be returned within 30 days of purchase.
Returns will take 3-10 business days to process upon being delivered back to our warehouse. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Depending on different financial institutions, refunds can take several days to show in your account.
- Items must be returned within 30 days.
- Items must not be worn, washed or altered in any way.
- Items must have all tags attached and be returned in original packaging.
- Any item packed in a branded box must include the box returned in its original condition. Fees may be charged if items are returned in branded boxes that are damaged or not included.
- Items marked FINAL SALE are not eligible for return.
- Please note: Shipping charges are not refundable.
- If we do not receive an item sent for return we will be unable to process a refund.
If for any reason you want to return or exchange your order, we are happy to process an exchange or refund given the above criteria is followed. Please email firstname.lastname@example.org with your order details if you have any questions regarding your return.
If for some reason you receive an item that is damaged, please contact customer service immediately.
TRACKING MY RETURN
We strongly recommend ensuring you have a traceable shipping method if you are returning any items to us. Please ensure you keep a record of this tracking number so that you can easily monitor your return while it is on its way back to us.